Last updated: January 2026

These Terms of Service (“Terms”) govern your access to and use of the website https://novanestsites.io and any services provided by NovaNest (“NovaNest,” “we,” “us,” or “our”).

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Services

NovaNest provides automated communication and business support services, including but not limited to SMS follow-up automation, missed-call text back systems, and related digital services.

We reserve the right to modify, suspend, or discontinue any service at any time.

2. Eligibility

You must be at least 18 years old to use our services. By using our services, you represent that you meet this requirement.

3. User Responsibilities

You agree to:
• Provide accurate and complete information
• Use our services in compliance with all applicable laws and regulations
• Not use our services for unlawful, deceptive, abusive, or spam-related activities
• Obtain proper consent before contacting any third party using our services

You are solely responsible for the content of messages sent using our platform.

4. SMS Messaging & Consent

By providing your phone number, you consent to receive SMS messages from NovaNest related to service updates, confirmations, and support.
• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• Reply HELP for assistance

NovaNest does not engage in cold messaging or unsolicited mass texting.

5. Payments & Billing

Some services require payment. By purchasing a service, you agree to:
• Pay all fees as described at the time of purchase
• Authorize recurring charges if applicable
• Provide accurate billing information

All payments are processed through third-party payment processors. NovaNest does not store payment card information.

6. Refund Policy

Unless otherwise stated in writing, all payments are non-refundable once services have begun. Setup fees and usage-based fees are non-refundable.

7. Intellectual Property

All content, branding, software, and materials provided by NovaNest are the property of NovaNest and may not be copied, distributed, or used without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, NovaNest shall not be liable for:
• Indirect, incidental, or consequential damages
• Service interruptions or delivery failures
• Loss of data, revenue, or business opportunities

Use of our services is at your own risk.

9. Termination

We may suspend or terminate your access to our services at any time if you violate these Terms or applicable laws.

10. Third-Party Services

Our services may integrate with third-party platforms (including messaging, hosting, and payment providers). NovaNest is not responsible for the performance or policies of third-party services.

11. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Texas, without regard to conflict of law principles.

12. Changes to These Terms

We may update these Terms at any time. Continued use of our services after updates constitutes acceptance of the revised Terms.

13. Contact Information

If you have questions about these Terms, contact us at:

NovaNest
📧 novanestsites@gmail.com